91% of trainees want their training to be personalized and relevant.+
Personalization drives performance.
And when it comes to training, that's certainly no exception.
Too many companies train their employees with standardized courses and measure outcomes by checking how many modules the trainees have completed.
In fact, a study of over 200 service businesses across the United States, United Kingdom, Canada, Australia, and Germany saw less than 25% of the businesses offered ongoing, individualized training to each individual employee.
Of those businesses that did offer personalized coaching, they were able to reap major benefits, including:
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A 13% increase in employee efficiency
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A 30% increase in revenue improvement
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A 38% increase in customer satisfaction improvement
The bottom line is, if you're investing in training platforms that don't offer personalization, you're missing out on key opportunities to maximize the impact of coaching efforts.
So in these ruptured times where every dollar spent counts, how can L&D professionals make sure their training investments are yielding the results they deserve? How can companies of today make sure personalization becomes a crucial capability?
What's in this post?
What is AI personalized coaching?
AI coaching employs machine learning and natural language processing to comprehend the needs, preferences, and emotions of the user and modify the coaching material accordingly.
Along with monitoring the user's performance and growth, AI coaching also offers support and tailored feedback. By giving customized feedback and support based on trainees' unique needs, learning is more targeted and therefore better sustained in trainees.
Moreover, it enables trainers to refine their approach by leveraging learner feedback, swiftly identifying errors and knowledge gaps, and adjusting training accordingly.
This innovative approach proves particularly beneficial for complex tasks such as onboarding new employees or developing skills in leadership, sales, after-sales, customer service, etc. By automating certain aspects, AI grants trainers more time to focus on delivering personalized feedback and guidance.
For instance, Retorio's AI Coaching Platform has been widely recognized for its ability to upskill teams quickly and efficiently and provide personalized training and feedback for learners.
Furthermore, with Retorio's AI, leaders can create training modules in minutes, and roll it out across markets on the same day.
Why is AI personalized coaching so effective?
AI personalized coaching is highly effective, no doubt.
It enhances learner engagement by providing customized feedback and guidance throughout each training session, as well as control and flexibility in their training journey.
By leveraging real-time data analytics, L&D managers can identify knowledge gaps and weaknesses in learners' understanding, allowing them to customize their training material, and offering a tailored approach for each individual.
As well as this, AI-powered training platforms measure the effectiveness of training, enabling them to refine their approach.
What are the benefits of AI-powered personalized coaching?
AI-powered personalized coaching offers numerous benefits to trainers, coaches, and learners alike.
Firstly, it enables trainers to provide individualized feedback and guidance, fostering engagement and enjoyment in the learning process. By adjusting each lesson based on real-time data analytics, AI ensures that every learner receives the appropriate level of challenge and support.
AI-powered personalized coaching allows L&D managers to measure the effectiveness of their training investments. By establishing specific goals and metrics at the beginning of each session, trainers can track learner progress and refine training sessions accordingly.
| Benefits for L&D managers | Benefits for trainees |
| - Scalable on a global level | - Interactive training that engages |
| - Increased revenue | - Tailored feedback |
| - Training impacts last | - Training that fits around their busy schedule |
| - Cost-effective | - Psychological safe training space |
Furthermore, AI makes it easier for trainers to identify knowledge gaps with greater accuracy and speed. This helps them modify their approach in order to target learners' weaknesses more effectively and improve overall results.
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AI-powered personalized coaching leads to more effective training outcomes, as it focuses on the individual needs of each learner.
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It allows trainers to adjust their teaching in real-time, ensuring that every learner receives a tailored learning experience.
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AI enables trainers to measure the effectiveness of their lessons and refine their approach accordingly.
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By leveraging real-time data analytics, AI helps trainers identify knowledge gaps more accurately and swiftly modify training sessions to address these gaps.
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AI provides trainers with unprecedented control and flexibility, allowing them to offer personalized feedback and guidance that is tailored to each individual learner.
In today's competitive landscape, organizations need to be proactive when it comes to their training strategies. By implementing AI-powered personalized coaching into their L&D practices, they can ensure they achieve optimal results for both L&D managers and trainees.
How to easily create AI personalized coaching
1. AI personalized coaching for sales training
The primary intention of sales coaching is to improve sales representatives' abilities and provide them with the resources they need to close deals. This includes assisting reps in finding areas for development, developing cutting-edge selling methods and tactics, and providing helpful criticism of their performance.
By using AI to personalize sales training, organizations can equip their team with the skills and knowledge needed to drive revenue. AI-driven approaches such as predictive analytics or natural language processing (NLP) are ideal for delivering tailored advice and guidance throughout each lesson.
2. AI personalized coaching for leadership training
Leaders of an organization are the navigators steering the ship to success. When leaders are inspiring and have high levels of emotional intelligence, they can lead a team through change and to success. However, when leaders lack leadership skills, this can create a negative ripple effect on an organization's teams.
Through leadership training that is personalized, leaders get the chance to discover fresh, creative approaches to managing and developing people, determine their leadership aspirations, and put themselves to the test.
AI can be used to create personalized coaching sessions that cover a variety of topics related to leadership and management. This includes identifying individual strengths and weaknesses, developing problem-solving skills, providing feedback, setting goals, and more.
3. AI personalized coaching for after-sales training
AI-powered personalized coaching can help organizations increase customer satisfaction by providing tailored training to their after-sales team. By leveraging natural language processing and machine learning, trainers can deliver content that is specifically tailored to each customer's individual needs.
💡Click here to read the 3 tips for after-sales service training with AI here.
4. AI personalized coaching for customer-service training
Organizations must strengthen and broaden their learning and development (L&D) programs in order to stay up with rising customer expectations at a time when we are seeing talent scarcity and significant skill transitions.
AI can be used to create personalized customer-service training sessions that provide individualized advice and guidance for each team member. By leveraging predictive analytics, trainers can monitor a customer's experience in real-time and identify areas of improvement. Additionally, NLP can help trainers deliver content that is tailored to each customer's preferences and needs.
Because of, not only their personalization capabilities, but also their scalability, affordability, and interactive features, Retorio's AI-powered coaching platform is becoming increasingly popular with businesses who want to upskill their teams in the most efficient ways.
Leading organizations today, including one of Germany's biggest automotive companies, are already using Retorio's AI Coaching Platform to build interactive and personalized training simulations for leaders, sales reps, and other customer-facing roles such as after-sales reps.
Want to make sure your training investments are yielding the results they deserve?
Make sure your coaching initiatives prioritize personalization and see how easy it is to improve training results with AI, today!
