As a quickly growing tech company, it becomes increasingly crucial for Proper to widen its talent pool and be able to find the perfect match for its team. Like the majority of other companies looking to build their team with skilled workers, Proper’s People & Talents team was under the initial impression that they should pick candidates based on relevant experience and skills.
So that’s what they did - they began hiring by predicting performance success based on the companies the candidates had previously worked for. However, this didn’t play out to be such an accurate measurement of success as they’d thought.
As a matter of fact, when a few promising newbies made their way into Proper’s team with plentiful experience from well-known enterprises, these hires surprisingly didn’t end up performing as well as they’d hoped for, despite their impressive profiles on paper.
Luckily for Proper, things started recuperating once they began implementing Retorio’s AI coaching platform into their hiring process. Once it began revealing how focussing on personality was much more valuable than simply looking at experience, they never looked back.
"What we learnt is that industry experience doesn't necessarily mean they will outperform the other workers,” says Philip.
Especially in a field so saturated, such as the tech industry, Proper knew it was a competitive market to find the right candidates that would match the culture and lead to performance. “You are competing with tens of hundreds of other companies, who have bigger packages, can pay more, etc. We can’t compete with them, nor should we” he explains.
Once their team started thinking outside of the box and began using Retorio’s AI to reveal insight into people's personalities to match their roles and culture, Proper saw that they were able to find “A-players” for their company, which they wouldn’t have looked at using traditional hiring methods, which ultimately widened their talent funnel.
“Recently we hired a guy who was selling coffee machines for the last forty years, which is not something you’d usually think to go for. But the personality traits that we found in this person fit into the culture at Proper, and we had a pretty reliable prediction that this person should succeed.”
