Secure customer loyalty with
AI-powered customer service training 

Retorio is a cutting-edge AI Coaching Platform that takes learning to the next level. Retorio’s AI coach simulates typical challenges that your learners face in their career. It has assimilated knowledge from tens of thousands of professionals worldwide, enabling it to address sales, service, and leadership challenges adeptly. Retorio’s AI coach prepares learners to navigate the most challenging situations in their careers.

Retorio's flexible AI coaching platform adapts to your specific training needs across key business functions:

AI Sales Coaching: Improve quota attainment, conversion rates, and deal sizes. Our AI coaching helps sales teams master client conversations, communicate value, handle objections, and negotiate effectively.

AI Service Coaching: Reduce Average Handling Time (AHT), boost Net Promoter Score (NPS), and increase upsells. Use AI coaching to onboard service teams faster, handle inquiries efficiently, and build stronger client rapport.

AI Leadership Coaching: Develop inspiring and effective leaders. Retorio's AI coaching focuses on enhancing communication, fostering inclusive cultures, improving problem-solving agility, and building emotional intelligence.

Yes, Retorio is GDPR and EU AI-Act compliant. 

Retorio's AI Coaching Platform does not fall under the prohibited AI use cases under the AI Act, Chapter II, Article 5 or any other articles.

The EU AI Act explicitly addresses the use of emotion recognition systems and social scoring classifies them as prohibited AI applications when used in certain contexts. This regulation primarily targets AI systems that attempt to infer emotional states from biometric data such as facial expressions, body language, or physiological signals and scoring systems that aim at preventing individuals from getting access to certain resources. 

Retorio protects your data through several measures:

* Compliance: Retorio is compliant with GDPR and designed to align with the proposed EU AI Act. It is also ISO 27001 certified.
* Data Relevance: Only empirically examined and relevant data is captured and analyzed.
* Anonymization: Person-related data is optional, and the platform can work with full anonymization using token login.
* Deletion: All data can be deleted by the user within the system.
* Hosting: The platform is hosted in the EU on ISO-certified servers.
* Security Testing: Penetration tests are performed quarterly to check robustness.
* Access Control: The platform can only be accessed by authorized users.
* Transparency: Users are informed that an AI system is in use.
* Subprocessor Data: Data from subprocessors is automatically deleted after each session.
* No Personal Identification: Retorio is not designed to identify individuals and does not record identifying characteristics. It does not conduct biometric analysis.

AI coaching provides a cutting-edge approach to training customer service professionals by simulating real-world customer interactions through AI-powered virtual clients.

Retorio's AI coach analyzes the customer service representative's verbal and non-verbal behavior during these simulations, offering immediate, personalized recommendations and actionable advice to improve their communication style, customer engagement, and overall effectiveness.

This method allows for unlimited practice in a psychologically safe environment, preparing teams for critical one-shot moments and diverse customer scenarios.

Integrating AI coaching into your customer service training can lead to significant enhancements in learner engagement, knowledge retention, and skill development. Retorio’s platform enables the creation of customized training content in under 20 minutes, allowing for rapid deployment of new programs and adaptation to evolving needs.

The AI provides consistent, high-quality coaching at scale, offering personalized feedback that helps individuals identify areas for improvement and adopt winning strategies observed from top performers. This focused practice and immediate guidance contribute to faster ramp-up times for new hires and improved performance metrics, such as customer satisfaction and ticket resolution times.

Retorio’s AI coaching facilitates practice across a wide range of customer service scenarios, including handling customer objections, developing empathy, mastering product knowledge, navigating complex conversations, and improving communication skills.

By uploading your existing documentation, the AI generator can build interactive simulations with lifelike virtual clients exhibiting different personalities, needs, and potential pain points.

These dynamic conversations adapt based on the learner's responses, creating a realistic and immersive training experience that prepares representatives for diverse customer interactions and helps them build stronger connections.

Retorio’s AI is designed to learn from your company’s guidelines, standards, and preferred skills and behavioral taxonomies, ensuring that the recommendations provided are aligned with your organizational values and customer service best practices.

You can upload relevant data such as product information, competitor insights, and internal communication strategies to control the AI’s knowledge and ensure it coaches representatives in a manner consistent with your brand and objectives.

The AI coaching generator learns from your provided documents and adopts your winning playbook, allowing for tailored training that reflects your specific approach to customer interactions.

Yes, Retorio’s AI analytics provide measurable insights into learner progress and the business impact of your customer service coaching programs.

The platform tracks key performance indicators relevant to customer service, such as changes in customer satisfaction scores (NPS, CSAT), ticket resolution times, and first-year attrition rates.

By connecting AI coaching to business outcomes, you can gain data-driven insights into the effectiveness of your training initiatives and demonstrate a clear return on investment. Detailed reports on individual and team behavioral improvements, along with overall scores, offer a comprehensive view of training effectiveness.

Yes, Retorio is committed to ethical data handling and operates in compliance with regulations such as the AI Act.

While detecting emotions is restricted by the AI Act, the platform focuses on analyzing readily apparent facial expressions, such as smiling, which is explicitly permitted. Retorio’s avatar rendering service prioritizes GDPR conformity, ensuring no processing of personal data, and any data from subprocessors is automatically deleted after each session.

The platform is designed to be a secure and privacy-respecting solution for enterprise training.

Retorio offers a hassle-free implementation process with no complex integrations needed.

Getting started typically involves a few initial meetings to define your specific use cases and key performance indicators, followed by a straightforward process to generate AI coaching sessions and roll out the program in your desired markets.

The platform is designed for quick content creation and delivery with just one click, significantly reducing training delivery time compared to traditional methods. Retorio also provides training and customer success support to ensure a smooth and effective rollout for your teams.