What is Retorio?
Retorio is a cutting-edge AI Coaching Platform that takes learning to the next level. Retorio’s AI coach simulates typical challenges that your learners face in their career. It has assimilated knowledge from tens of thousands of professionals worldwide, enabling it to address sales, service, and leadership challenges adeptly. Retorio’s AI coach prepares learners to navigate the most challenging situations in their careers.
What use cases does Retorio cover?
Retorio's flexible AI coaching platform adapts to your specific training needs across key business functions:
AI Sales Coaching: Improve quota attainment, conversion rates, and deal sizes. Our AI coaching helps sales teams master client conversations, communicate value, handle objections, and negotiate effectively.
AI Service Coaching: Reduce Average Handling Time (AHT), boost Net Promoter Score (NPS), and increase upsells. Use AI coaching to onboard service teams faster, handle inquiries efficiently, and build stronger client rapport.
AI Leadership Coaching: Develop inspiring and effective leaders. Retorio's AI coaching focuses on enhancing communication, fostering inclusive cultures, improving problem-solving agility, and building emotional intelligence.
Is Retorio GDPR and EU AI-Act compliant?
Yes, Retorio is GDPR and EU AI-Act compliant.
Retorio's AI Coaching Platform does not fall under the prohibited AI use cases under the AI Act, Chapter II, Article 5 or any other articles.
The EU AI Act explicitly addresses the use of emotion recognition systems and social scoring classifies them as prohibited AI applications when used in certain contexts. This regulation primarily targets AI systems that attempt to infer emotional states from biometric data such as facial expressions, body language, or physiological signals and scoring systems that aim at preventing individuals from getting access to certain resources.
Retorio ensures data privacy and security through several key measures: * Compliance with GDPR and the EU AI Act. * Capturing and analyzing only empirically relevant data. * Rigorous testing and quality checks of AI models. * Training AI on diverse and debiased datasets. * Not using biometric data for individual recognition or emotion recognition. * Offering optional personal data usage with anonymization available. * Allowing users to delete all data within the system. * Hosting the platform in the EU on ISO-certified servers. * Conducting quarterly penetration tests for robustness. * Implementing disaster recovery plans to prevent data loss. * Limiting platform access to authorized users. * Providing transparency by informing users about the AI system in use. * Not collecting data from external sources like the internet or CCTV footage. * Maintaining a commitment to meeting future regulatory requirements. * Holding ISO 27001 certification. * Ensuring data from subprocessors is automatically deleted after sessions. * Providing mandatory GDPR training for employees and having an external data protection officer. * Designing AI coaching models to avoid identifying users or their inner emotions. * Processing data without controlling end-user data.
Retorio benefits sales teams by improving conversations and closing rates. Customer service teams can enhance client connections and reduce handling time. Emerging and established leaders can develop communication and leadership skills. Pharma advisors can master interactions with healthcare professionals. Insurance reps can achieve faster onboarding and lower attrition. HR departments can streamline employee development. Overall, any enterprise aiming to improve team performance and provide scalable coaching can benefit. C137
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Who can benefit from using Retorio? Sales teams, customer service, managers... B137
Retorio ensures data privacy and security through several key measures: * Compliance with GDPR and the EU AI Act. * Capturing and analyzing only empirically relevant data. * Rigorous testing and quality checks of AI models. * Training AI on diverse and debiased datasets. * Not using biometric data for individual recognition or emotion recognition. * Offering optional personal data usage with anonymization available. * Allowing users to delete all data within the system. * Hosting the platform in the EU on ISO-certified servers. * Conducting quarterly penetration tests for robustness. * Implementing disaster recovery plans to prevent data loss. * Limiting platform access to authorized users. * Providing transparency by informing users about the AI system in use. * Not collecting data from external sources like the internet or CCTV footage. * Maintaining a commitment to meeting future regulatory requirements. * Holding ISO 27001 certification. * Ensuring data from subprocessors is automatically deleted after sessions. * Providing mandatory GDPR training for employees and having an external data protection officer. * Designing AI coaching models to avoid identifying users or their inner emotions. * Processing data without controlling end-user data. C2
Retorio ensures data privacy and security through several key measures: * Compliance with GDPR and the EU AI Act. * Capturing and analyzing only empirically relevant data. * Rigorous testing and quality checks of AI models. * Training AI on diverse and debiased datasets. * Not using biometric data for individual recognition or emotion recognition. * Offering optional personal data usage with anonymization available. * Allowing users to delete all data within the system. * Hosting the platform in the EU on ISO-certified servers. * Conducting quarterly penetration tests for robustness. * Implementing disaster recovery plans to prevent data loss. * Limiting platform access to authorized users. * Providing transparency by informing users about the AI system in use. * Not collecting data from external sources like the internet or CCTV footage. * Maintaining a commitment to meeting future regulatory requirements. * Holding ISO 27001 certification. * Ensuring data from subprocessors is automatically deleted after sessions. * Providing mandatory GDPR training for employees and having an external data protection officer. * Designing AI coaching models to avoid identifying users or their inner emotions. * Processing data without controlling end-user data. C2
Retorio ensures data privacy and security through several key measures: * Compliance with GDPR and the EU AI Act. * Capturing and analyzing only empirically relevant data. * Rigorous testing and quality checks of AI models. * Training AI on diverse and debiased datasets. * Not using biometric data for individual recognition or emotion recognition. * Offering optional personal data usage with anonymization available. * Allowing users to delete all data within the system. * Hosting the platform in the EU on ISO-certified servers. * Conducting quarterly penetration tests for robustness. * Implementing disaster recovery plans to prevent data loss. * Limiting platform access to authorized users. * Providing transparency by informing users about the AI system in use. * Not collecting data from external sources like the internet or CCTV footage. * Maintaining a commitment to meeting future regulatory requirements. * Holding ISO 27001 certification. * Ensuring data from subprocessors is automatically deleted after sessions. * Providing mandatory GDPR training for employees and having an external data protection officer. * Designing AI coaching models to avoid identifying users or their inner emotions. * Processing data without controlling end-user data. C2
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How does Retorio protect my data? Data encryption, compliance, access controls, retention policies.
Retorio protects your data through several measures:
* Compliance: Retorio is compliant with GDPR and designed to align with the proposed EU AI Act. It is also ISO 27001 certified.
* Data Relevance: Only empirically examined and relevant data is captured and analyzed.
* Anonymization: Person-related data is optional, and the platform can work with full anonymization using token login.
* Deletion: All data can be deleted by the user within the system.
* Hosting: The platform is hosted in the EU on ISO-certified servers.
* Security Testing: Penetration tests are performed quarterly to check robustness.
* Access Control: The platform can only be accessed by authorized users.
* Transparency: Users are informed that an AI system is in use.
* Subprocessor Data: Data from subprocessors is automatically deleted after each session.
* No Personal Identification: Retorio is not designed to identify individuals and does not record identifying characteristics. It does not conduct biometric analysis.
How can I build a custom training program for my sales reps using Retorio?
To build a custom sales training program with Retorio:
* Upload your sales documents: Retorio’s AI coaching generator uses your existing materials to design ideal playbooks and winning strategies.
* Customize AI simulations: Turn your persona sheets into lifelike AI avatars that behave like real stakeholders.
* Utilize the AI generator: The AI learns from your documents and adopts your winning playbook to create tailored scenarios.
* Adapt pre-built content: You can customize pre-suggested frameworks and best practices for different sales roles.
* Track progress: Monitor learning progress over time with AI analytics.
How can sales managers use Retorio's AI to provide consistent and scalable coaching to their teams?
Sales managers can use Retorio's AI to ensure consistent coaching by leveraging its standardized feedback mechanisms and the AI coach that acts like real prospects. The AI analyzes verbal and non-verbal behaviors based on defined best practices and provides objective recommendations aligned with the organization's methods. This eliminates variability in coaching delivery.
For scalability, Retorio's AI coach can interact with thousands of sales reps simultaneously, offering practice and personalized feedback anytime, anywhere. The platform allows for rapid creation and deployment of training content, including simulations based on product information and sales scenarios, making it easy to onboard new hires and address evolving market needs at scale.
AI analytics also provide data-driven insights into team performance and individual progress, enabling managers to track development and identify areas for improvement across their entire salesforce.
What specific sales skills (e.g., pitching, closing, objection handling) can Retorio's AI coach analyze and provide feedback on?
Retorio's AI coach can analyze and provide feedback on various sales skills, including upselling and cross-selling, building rapport with new clients, objection handling, navigating difficult claims (for insurance), persona-specific strategies, explaining products and services effectively, communicating value propositions, negotiating prices, delivering persuasive pitches, and improving delivery.
Furthermore, the AI analyzes core selling skills like active listening and relationship-building, and assists in creating custom upsell playbooks and tailored upsell strategies, as well as discovery and solution sales.
Can the AI coach analyze the use of persuasive language and objection handling techniques in sales practice sessions?
Yes, Retorio's AI coach analyzes the use of persuasive language and objection handling techniques in sales practice sessions.
The AI provides immediate, personalized feedback on verbal and non-verbal behaviors relevant to these skills during virtual role-play simulations.
This includes offering concrete advice on what to say and avoid to refine pitches and manage objections more effectively. Retorio equips sales teams to build trust, communicate value, and handle concerns with confidence through practice and tailored recommendations.
How can Retorio help identify individual and team strengths and weaknesses in the sales communication process?
Retorio's AI analyzes verbal and non-verbal behavior during sales simulations, providing personalized feedback to individuals on their communication style, highlighting strengths and areas for improvement.
For teams, Retorio identifies winning behaviors of top performers to benchmark against, reveals overall communication effectiveness, and tracks learning progress and knowledge gaps across the group. This data helps pinpoint common strengths and weaknesses within the sales team.
How can Retorio assist in the onboarding process for new sales hires to get them productive faster?
Retorio can significantly accelerate the onboarding of new sales team members by providing a structured and engaging learning experience with personalized feedback.
The platform allows new hires to practice essential sales skills through virtual simulations, offering the flexibility to pause, review, and improve in a psychologically safe environment.
By focusing on core selling skills and providing tailored learning paths, Retorio helps new sales reps become market-ready more quickly, reducing ramp-up time and improving overall team effectiveness. This faster onboarding can lead to a quicker return on investment from new hires and contribute to achieving sales quotas sooner.
Can Retorio help our organization identify and replicate the success strategies of our top-performing sales professionals?
Yes, Retorio offers the capability to analyze and assess the behaviors of top-performing salespeople to identify key success factors.
By uncovering the verbal and non-verbal communication patterns and approaches to different situations that drive their success, Retorio can help translate these insights into actionable blueprints or playbooks.
These AI-built winning playbooks can then be used to coach mid-performers, effectively transferring the winning formulas of MVPs across the sales team to raise overall performance.
Does Retorio allow us to customize sales training content to align with our specific products, services, and industry nuances?
Absolutely, Retorio provides the flexibility to build your own library of coaching content and adapt it to your organization's unique needs. This includes the ability to incorporate specific product details, service information, and industry-related knowledge into the AI-generated coaching sessions.
The platform also supports seamless localization, allowing you to quickly adapt content to local markets, languages, and legal requirements, ensuring that your sales training is relevant and impactful across different regions. Furthermore, you can turn your specific sales requirements into measurable outcomes by aligning tailored scorecards with your coaching goals.
How does Retorio ensure that sales training is not just theoretical but provides practical application for real-world scenarios?
Retorio heavily relies on virtual simulations of real-world sales challenges to provide learners with practical application.
These AI-powered simulations allow sales reps to engage with virtual clients or healthcare providers (in the case of pharmaceutical sales), handle their objections, and answer their questions in a safe environment.
This practice-oriented approach, akin to a flight simulator, prepares sales professionals for critical interactions they will face, helping them gain confidence and refine their strategies before engaging in live conversations. The dynamic nature of the AI-generated conversations ensures that the simulations adapt based on the learner's responses, leading to more realistic and effective practice.
What metrics can Retorio track to demonstrate the impact of sales coaching on our business outcomes, such as revenue or quota attainment?
Retorio enables you to connect AI coaching directly to tangible business outcomes by tracking key performance indicators relevant to sales, such as sales readiness, assessment center pass rates, and potentially metrics like market share increase, Net Promoter Score (NPS), and Customer Satisfaction (CSAT). By integrating with CRM systems, Retorio can link behavioral data from coaching sessions with actual sales performance data, such as quota achievement, providing a clear understanding of the return on investment of your sales coaching programs.
This data-driven approach allows you to prove the value of your training initiatives to stakeholders by showcasing measurable improvements in sales performance and revenue growth.
Can Retorio scale our sales coaching efforts to accommodate a large and geographically dispersed salesforce without increasing trainer workload?
Yes, scalability is a core benefit of Retorio's AI coaching platform. The platform allows you to generate and deploy customized coaching sessions to thousands of sales learners globally in a fraction of the time compared to traditional methods.
This eliminates the scheduling hassles and capacity limitations associated with one-on-one coaching or in-person training, enabling consistent quality and business goal alignment across your entire sales organization, regardless of location.
The AI handles the delivery of practice scenarios and provides immediate feedback, significantly reducing the burden on sales trainers and managers.
What is the setup process like for implementing Retorio for our sales training and coaching needs?
Implementing Retorio for sales training is designed to be a streamlined process.
It typically begins with a scoping phase involving one to two meetings to define your concrete use cases and key performance indicators, as well as including relevant stakeholders.
Generating AI coaching sessions is a straightforward process, often requiring no complex integrations with existing systems. Retorio offers training and support to ensure a hassle-free rollout, starting in your initial markets and then expanding as needed. The goal is to get your sales enablement programs launched globally in a fraction of the time, ensuring consistent quality and alignment with your business goals.
Does Retorio's AI provide feedback on the ability to effectively answer customer questions and address concerns about the product?
Yes, Retorio's AI offers feedback on effectively answering customer questions and addressing concerns. The AI provides real-time coaching for situations like objection handling. Users can practice conversations with AI avatars acting as real customers or stakeholders, handling their questions and objections.
The AI analyzes behavior and gives personalized recommendations aligned with your methods, offering advice on what to say and what to avoid to refine pitches and manage objections.
Retorio’s AI coach acts like a mentor, giving concrete advice on how to improve. You can upload your documentation, and the AI generator will build interactive simulations for various scenarios. These simulations allow practice in a psychological safe space.
Can the AI coach analyze the use of clear and concise language when explaining technical product details?
Yes, Retorio's AI can analyze the use of clear and concise language when explaining technical product details.
By uploading product documentation, the AI coaching generator creates scenarios where users practice explaining product features.
The AI coach then provides personalized recommendations and feedback on what to say and what to avoid to refine delivery and ensure effective communication of the product's value.
It assesses if explanations align with provided materials and winning strategies. Feedback includes advice on improving delivery and ensuring clear and concise communication.
How does Retorio ensure that the AI feedback aligns with our product messaging guidelines and brand voice?
Retorio ensures AI feedback aligns with your product messaging and brand voice by learning from your uploaded documents.
By uploading your company guidelines and product information, the AI coaching generator designs scenarios and adopts your language. This process enables the AI to provide feedback consistent with your specific product messaging and brand voice.
What specific product-related communication skills (e.g., explaining features, benefits, value proposition) can Retorio's AI analyze?
Retorio's AI analyzes product-related communication skills such as explaining features, benefits, and value propositions. It assesses if learners use relevant product-specific keywords and the complexity and positivity of their language.
The AI provides personalized feedback on what to say and avoid to refine pitches and improve delivery. By learning from uploaded product information, Retorio helps users practice accurate explanations. The AI compares user communication against ideal strategies and knowledge reproduction, offering recommendations for improvement.
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