Changing the game in insurance with AI coaching

Retorio is a cutting-edge AI Coaching Platform that takes learning to the next level. Retorio’s AI coach simulates typical challenges that your learners face in their career. It has assimilated knowledge from tens of thousands of professionals worldwide, enabling it to address sales, service, and leadership challenges adeptly. Retorio’s AI coach prepares learners to navigate the most challenging situations in their careers.

Retorio's flexible AI coaching platform adapts to your specific training needs across key business functions:

AI Sales Coaching: Improve quota attainment, conversion rates, and deal sizes. Our AI coaching helps sales teams master client conversations, communicate value, handle objections, and negotiate effectively.

AI Service Coaching: Reduce Average Handling Time (AHT), boost Net Promoter Score (NPS), and increase upsells. Use AI coaching to onboard service teams faster, handle inquiries efficiently, and build stronger client rapport.

AI Leadership Coaching: Develop inspiring and effective leaders. Retorio's AI coaching focuses on enhancing communication, fostering inclusive cultures, improving problem-solving agility, and building emotional intelligence.

Yes, Retorio is GDPR and EU AI-Act compliant. 

Retorio's AI Coaching Platform does not fall under the prohibited AI use cases under the AI Act, Chapter II, Article 5 or any other articles.

The EU AI Act explicitly addresses the use of emotion recognition systems and social scoring classifies them as prohibited AI applications when used in certain contexts. This regulation primarily targets AI systems that attempt to infer emotional states from biometric data such as facial expressions, body language, or physiological signals and scoring systems that aim at preventing individuals from getting access to certain resources. 

While detecting emotions is forbidden by the AI Act, detecting readily apparent facial expressions, such as “smiling” is explicitly exempted from the list of prohibited use cases in Article 5 of the AI Act.

Retorio ensures data privacy and security through several key measures:
* Compliance with GDPR and the EU AI Act.
* Capturing and analyzing only empirically relevant data.
* Rigorous testing and quality checks of AI models.
* Training AI on diverse and debiased datasets.
* Not using biometric data for individual recognition or emotion recognition.
* Offering optional personal data usage with anonymization available.
* Allowing users to delete all data within the system.
* Hosting the platform in the EU on ISO-certified servers.
* Conducting quarterly penetration tests for robustness.
* Implementing disaster recovery plans to prevent data loss.
* Limiting platform access to authorized users.
* Providing transparency by informing users about the AI system in use.
* Not collecting data from external sources like the internet or CCTV footage.
* Maintaining a commitment to meeting future regulatory requirements.
* Holding ISO 27001 certification.
* Ensuring data from subprocessors is automatically deleted after sessions.
* Providing mandatory GDPR training for employees and having an external data protection officer.
* Designing AI coaching models to avoid identifying users or their inner emotions.
* Processing data without controlling end-user data.

Is Retorio compliant with GDPR and other relevant data protection regulations?

Yes, Retorio is compliant with GDPR and other relevant data protection regulations. It adheres to strict ethical principles and captures only empirically relevant data. Retorio's AI models undergo rigorous testing and quality checks and are trained on diverse, bias-mitigated datasets. The platform does not use biometric data for individual or emotion recognition. Personal data is optional, and anonymization is available. Users can delete all their data within the system. Retorio hosts its platform in the EU on ISO-certified servers and performs quarterly penetration tests. Disaster recovery plans are set in place to prevent loss of data. Access is limited to authorized users, and transparency is maintained by informing users about AI use. Retorio does not collect data from external sources. The company holds ISO 27001 certification and provides mandatory GDPR training to employees. Data from subprocessors is automatically deleted after sessions. Retorio's AI coaching models are designed to avoid identifying users or their inner emotions, and Retorio processes data without controlling end-user data.

How does Retorio protect my data?

Retorio protects your data through several measures:

* Compliance: Retorio is compliant with GDPR and designed to align with the proposed EU AI Act. It is also ISO 27001 certified.
* Data Relevance: Only empirically examined and relevant data is captured and analyzed.
* Anonymization: Person-related data is optional, and the platform can work with full anonymization using token login.
* Deletion: All data can be deleted by the user within the system.
* Hosting: The platform is hosted in the EU on ISO-certified servers.
* Security Testing: Penetration tests are performed quarterly to check robustness.
* Access Control: The platform can only be accessed by authorized users.
* Transparency: Users are informed that an AI system is in use.
* Subprocessor Data: Data from subprocessors is automatically deleted after each session.
* No Personal Identification: Retorio is not designed to identify individuals and does not record identifying characteristics. It does not conduct biometric analysis.

Retorio protects your data through several measures:

* Compliance: Retorio is compliant with GDPR and designed to align with the proposed EU AI Act. It is also ISO 27001 certified.
* Data Relevance: Only empirically examined and relevant data is captured and analyzed.
* Anonymization: Person-related data is optional, and the platform can work with full anonymization using token login.
* Deletion: All data can be deleted by the user within the system.
* Hosting: The platform is hosted in the EU on ISO-certified servers.
* Security Testing: Penetration tests are performed quarterly to check robustness.
* Access Control: The platform can only be accessed by authorized users.
* Transparency: Users are informed that an AI system is in use.
* Subprocessor Data: Data from subprocessors is automatically deleted after each session.
* No Personal Identification: Retorio is not designed to identify individuals and does not record identifying characteristics. It does not conduct biometric analysis.

* A major German multinational corporation (DAX listed) increased emerging leader placement rates by +25% using Retorio for development.
* A global pharmaceutical company trained 3,000 employees in under 2 months with Retorio.
* A large insurance provider reduced sales onboarding attrition by 40% using Retorio.
* A pharmaceutical company improved sales readiness by 20% using Retorio for oncology product repositioning.
* A leading automotive manufacturer offers a virtual space for employees to practice and improve communication with Retorio.
* A global business service provider uses Retorio for cost-effective, global upskilling programs for enterprise clients.

Retorio's AI coaching is designed to transform new insurance talent into top performers and drive revenue growth by addressing the challenges of high onboarding costs and attrition, which can lead to massive revenue loss. Retorio provides a proven track record of equipping insurance representatives in their onboarding journey with faster ramp-up times and lower attrition rates. By offering personalized, real-world practice through AI-powered simulations, Retorio empowers the new salesforce to handle complex conversations effectively and win new clients. The platform can deliver up to 7x more practice during onboarding, potentially leading to a significant reduction in first-year attrition and substantial cost savings. Retorio’s AI learns from compliance-approved documents and can provide recommendations that align with your organization's pre-approved guidelines, ensuring that training adheres to regulatory standards.

Retorio's AI coaching generator can build interactive customer simulations by simply uploading your existing documentation. This allows for the creation of tailored learning experiences where insurance reps can engage with virtual clients who behave like real stakeholders, complete with personalities, needs, and pain points. The AI generator designs entire scenarios, and the platform can assess preferred skills and track their development by uploading your skills and behavioral taxonomies.

Training can cover various aspects, including handling objections and questions from virtual clients, with the AI coach analyzing the sales reps' behavior (both verbal and non-verbal) to deliver immediate, personalized recommendations. Retorio can design playbooks with winning strategies for different customer personas and other relevant stakeholders within the insurance context.

Retorio understands the critical importance of compliance in the insurance industry. The AI is specifically designed to learn from compliance-approved documents, ensuring that the recommendations provided are pre-approved by your organization.

For the pharmaceutical industry, which shares similarities in regulatory stringency with insurance, Retorio ensures that its AI learns from MLR-approved documents and provides pre-approved recommendations. This capability to incorporate and learn from approved documentation helps guarantee that training content and coaching align with the necessary legal and regulatory requirements within the insurance sector

Retorio offers several key benefits for L&D and training managers in the insurance sector. It provides a fast and scalable solution, with fully developed training modules achievable in under 20 minutes. This enables you to launch leadership enablement programs globally in a fraction of the time, ensuring consistent quality, business goal alignment, and impactful delivery. The platform offers tailored learning that adapts to each leader's or representative's needs, ensuring that training translates into real-world impact, not just theory. Retorio is easy to use, relevant, and drives real behavioral change through immersive simulations, leading to improved engagement among learners.

Furthermore, Retorio provides AI-powered insights to track leadership progress, knowledge retention, and overall training effectiveness, allowing you to demonstrate a clear return on investment.

Retorio enables you to connect AI coaching to business outcomes, allowing you to track key performance indicators (KPIs) relevant to the insurance industry, such as placement quota and potentially leadership readiness if applicable. The platform allows you to turn training requirements into measurable outcomes by tracking learning progress with tailored scorecards aligned to specific coaching goals.

By integrating with CRM and potentially HRM systems, Retorio can help validate whether the behavioral feedback provided is resulting in actual performance improvement, such as sales quota achievement or customer satisfaction metrics. AI analytics drive measurable business impact, with an expected ROI in the first year.

Yes, Retorio is headquartered in Munich, Germany, and has a global reach while being compliant with international standards, including the EU AI Act.

Retorio conforms to the highest privacy and data protection standards, including GDPR, which is crucial for companies operating within the EU.

The platform does not perform prohibited emotion inference as defined by the AI Act, focusing instead on assessing behavior and communication patterns for coaching purposes. Data from subprocessors is automatically deleted after each session, and Retorio does not store results on their side currently, further ensuring data privacy.

Retorio's AI coaching is versatile and can benefit various roles within an insurance organization.

It is particularly effective for onboarding new sales representatives, helping them to ramp up faster and reduce attrition. Sales managers and heads of sales enablement can leverage Retorio to build winning playbooks, personalize growth plans for their teams, and turn mid-performers into higher achievers.

Emerging leaders within different departments of an insurance company can also benefit from training focused on teamwork and leadership skills. Even commercial directors and those focused on meeting revenue targets can utilize Retorio to enhance their sales team's effectiveness.

Customer service and after-sales teams in insurance can also benefit from AI coaching to improve customer interactions and service quality

Retorio allows for a detailed setup of virtual personas by analyzing the needs, pain points, and communication styles of different customer segments relevant to various insurance product lines.

By uploading specific data related to different products, customer demographics, and market knowledge, you can train the AI to create realistic scenarios tailored to those specific nuances.

The AI coaching generator can design ideal playbooks with winning strategies for different customer personas, ensuring that your insurance team is well-prepared to interact effectively with a diverse range of clients and address their specific needs and concerns related to different insurance offerings.